Shipping policy
This Shipping Policy explains how GILSONSALES handles order processing, tracking, delivery estimates, and shipment-related issues.
1) Shipping Area
We ship to U.S. addresses. Some items may be limited by carrier rules, size, weight, destination access, or special handling requirements.
2) Order Processing Time
Most in-stock orders are prepared within 2–3 business days, Monday through Friday, excluding holidays.
Orders that require additional verification, special handling, or stock confirmation may take longer. If a delay occurs, we will contact you using the information provided at checkout.
3) Estimated Delivery Times
After dispatch, typical delivery estimates are:
- Standard shipping: 5–7 business days
- Expedited shipping: 2–5 business days, when available
- Oversized or special-handling items: timing may vary based on carrier scheduling and delivery location
Delivery estimates are not guaranteed. Weather, holidays, high-volume periods, carrier delays, and incorrect addresses may affect delivery timing.
4) Tracking Information
Tracking details are emailed once a shipping label is created. Carrier scans may take up to 48 hours to appear after the package is received by the carrier.
5) Multiple Shipments
If your order contains multiple items, products may ship separately. In that case, you may receive more than one tracking number.
6) Customer Address Responsibility
Please enter a complete and accurate shipping address at checkout. If a package is returned because the address was incorrect or incomplete, reshipping fees may apply.
7) Damaged, Missing, or Delayed Packages
If your package is damaged, missing, or significantly delayed, contact support@gilsonsales.us within 7 days of delivery or the expected delivery date.
Please include:
- Order number
- Tracking number
- Photos of damage, if applicable
- A short description of the issue
Shipping Support
Phone: (223) 208-7308
Email: support@gilsonsales.us